Delivery Information

Delivery Information



Top Gun Tools & Fixings (Top Gun Air Nailers Ltd) offers free 24 Hour delivery to UK Mainland addresses except for remote areas on all orders over £50.00 Inc. VAT. Orders with a value below £50.00 will be subject to a £5.00 Inc. VAT delivery charge. 


Delivery of small items is via Royal Mail 1st Class Signed For, larger items over 2kg and aerosols are sent via DPD Local courier service. Please ensure that someone is available to take receipt of all deliveries as a signature is required for both services, otherwise this will result in delay in receiving your order.


If any parcels being delivered appear to be damaged, this must be made clear to the delivery driver and noted on the delivery before a signature is taken.


All orders placed before 14:30 are dispatched the same day after your order has been confirmed. In the unlikely event your item is not in stock at the time of ordering you will be notified of the estimated delivery / dispatch timescale.   


Returns & Damaged / Missing Items



Upon delivery, please check the contents of your parcel carefully and notify us within 7 days of any shortages, damaged or incorrect goods. 


Top Gun Tools & Fixings ( Top Gun Air Nailers Ltd) will accept returns within 14 working days of delivery for the full amount of the goods, less the original carriage costs.


Returns for special orders are not accepted. 


If you wish to return your goods please contact us by e-mail to sales@topgun.co.uk containing the following details:


  • Order ID
  • Name on Order
  • Date of Purchase
  • Product Code of Returned Item(s)
  • Reason for Return
  • Scanned Copy of Invoice (If Possible)


If your return is approved, you will be issued with a Return Management Authorisation Number (RMA), this must be included when you return you item. 


Goods must be returned unused, in original packaging. Please pack the goods to be returned carefully, goods which returned damaged, used, or missing items will not be refunded as they are deemed unsuitable for re-sale. 


All parts are security marked, and where applicable, serial numbers noted.


Carriage for returned goods is not covered by Top Gun Tools & Fixings ( Top Gun Air Nailers Ltd) unless you are returning faulty or damaged goods. We recommend that returned goods are sent via recorded post as we are not liable for goods that fail to reach us.


Returned goods will be checked upon receipt and we will refund you back on to your original credit/debit card through our secure server handled by either Worldpay or PayPal depending on the payment method. 


Returns Address



Top Gun Tools & Fixings (Returns)

Building 3, Units C & D

Trident Business Park

Amy Johnson Way

Blackpool

Lancashire

FY4 2RP
 

(Please include a copy of your original invoice, with the RMA number provided clearly written at the top)